Refund policy
Return Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
To start a return, contact us at thamimulansariparveen@gmail.com. Please note that returns will need to be sent to: No. 4, MRK Street, V. Maruthur, Villupuram, Tamil Nadu — 605602
If your return is accepted, we'll send you a return shipping label along with instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
Non-Returnable Items
Certain types of items cannot be returned, including:
- Perishable goods
- Custom or personalized products
- Personal care and beauty products (opened)
- Hazardous materials, flammable liquids or gases
- Sale items or gift cards
Please get in touch if you have questions about your specific item.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we've received and inspected your return, and let you know if the refund was approved. If approved, you'll be automatically refunded on your original payment method within 10 business days.
Please remember it can take additional time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since your return was approved, please contact us at thamimulansariparveen@gmail.com.
Contact Us
📧 thamimulansariparveen@gmail.com
📍 No. 4, MRK Street, V. Maruthur, Villupuram, Tamil Nadu — 605602